Experience

Visitor Services Shift Supervisor, Japan America Society of Greater Philadelphia; Philadelphia, PA — March 2022-present

• Conducts guided tours of a historical Japanese exhibition house and garden

• Assists in after-hours members-only nights and other special events on-site

• Maintains the house and garden through periodic cleaning and preservation work

• Educates school groups on Japanese culture and history through special programming

Manager/Barista, Rogue Valley Roasting Co.; Ashland, OR — July 2018–Sept. 2020

• Collaborated with owner in composition and potential implementation of employee handbook

• Assisted owner in weekly banking and stock management

• Trained 10+ new hires in operations and brand customer service philosophy

• Lead team members in providing a consistent product and excellent customer service

Visual Associate, JCPenney; Bend, OR — Sept. 2016–Sept. 2017

• Planned and executed sets independently as outlined by the company

• Directed support team in setting merchandise

• Generated revenue through creative use of visual design

Sales Associate and Window Covering Specialist, JCPenney; Bend, OR — Nov. 2014–Sept. 2016

• Spearheaded designated department and worked closely with management

• Exceeded credit and sales goals expected by the company

• Demonstrated extensive knowledge of the product by assisting customers with making purchases
  

Skills

Data Analysis | Qualitative and Quantitative Research Methods and Design | Data Collection Interviewing | Transcription | Survey Generation | Visual Merchandising | Team Management | Leadership | Problem Solving | JavaScript | Public Speaking